Terms & Conditions

  1. Prosperity Refunds may not disclose the source of claimable funds, without a signed Authority to Release Form. This Authority to Release is a legally binding contract, authorising Prosperity Refunds to work as your Refund Agent. A signed Authority to Release form is the requirement of ALL holding authorities, when enlisting the services of a Refund Agent. By signing our Authority to Release Form, clients recognise and accept responsibility for the provision of all correct documentation required to initiate their claim. Clients are guided by Prosperity Refunds regarding all required documentation.
  2. It is illegal to knowingly make a claim to funds which DO NOT belong to you. Prosperity Refunds will NEVER support a fraudulent claim.
  3. Prosperity Refund’s fee is 15% + GST of all money recovered. Our fee is payable at the time of recovery. We use the service of Fee from Refund (ABN 99 156 638 890). This service enables our clients to pay Prosperity Refunds, directly from their successful claim. The balance of the recovered money will be deposited electronically into your nominated bank account. Please ensure accuracy when providing your bank account details. It is the responsibility of the clients to provide the correct Account Name, BSB Number, Account Number. Prosperity Refunds will issue a Paid Tax Invoice for our services within 7 days of you receiving your funds.
  4. If Prosperity Refunds are unsuccessful with your unclaimed money refund, then there will be no charge for our service. Our fee will not be charged.
  5. Every effort is made by Prosperity Refunds to ensure your refund is deposited directly into your nominated bank account, within 9 weeks of receiving ALL correct documentation from our client. It is the responsibility of clients to provide correct information. Providing incorrect information may lead to a delay in the receipt of your refund. Prosperity Refunds and its employees are not responsible for any delays in the process of claims by holding authorities and do not accept responsibility for any loss, claim or liability arising from any such delay.
  6. Prosperity Refunds does not warrant or guarantee the currency, accuracy or completeness of any information provided via any correspondence and / or communications. Prosperity Refunds disclaims liability of any kind, including and without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided.
  7. Acceptance of our service is automatic acceptance of our terms & conditions.

Privacy Policy

Your privacy is important to Prosperity Refunds. We know that keeping client information secure is a top priority. The information you provide is only used to secure the recovery of your money. All Investigators employed by Prosperity Refunds are committed to providing you with quality recovery services within a secure and private environment.

This privacy statement provides information about the personal information that Prosperity Refunds collects, and the ways in which Prosperity Refunds uses that personal information.

Your personal and or business / company information including your name, email address & contact details or any other information necessary for us to contact you, is collected to obtain all relevant documents required for the successful lodgement of your claim and the retrieval of your unclaimed funds.
Prosperity Refunds may use your personal information to contact you either by mail or phone, to search for your unrecovered funds and assist you with the recovery process.
Prosperity Refunds will only retain your personal and or company data for as long as deemed necessary for us to render a service to you for the recovery of your funds, except where otherwise provided by law.

Prosperity Refunds take considerable technical and organisational precautions to prevent the loss, or misuse of your personal and / or business / company information.

Acceptance of our service is automatic acceptance of all Prosperity Refunds Terms & Conditions.